...
https://en.wikipedia.org/wiki/ISO_9000:
The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product.[1] ISO 9000 deals with the fundamentals of quality management systems,[2] including the eight management principles upon which the family of standards is based.
[...]
Principle 1 – Customer focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to meet customer eXpectations.
[...]
Geen opmerkingen:
Een reactie posten